Frequently Asked Questions (FAQ)

FAQ - Bite Instruments | Professional Beauty Tools

Everything you need to know about Bite Instruments' professional beauty tools

Product Quality & Materials

What makes Bite Instruments tweezers/scissors different from cheap brands?
Our tools are crafted from surgical-grade German/Japanese steel (1.4116 or 440C), with PVD coatings for anti-rust durability. Unlike mass-produced brands, we laser-align tips/blades for precision and offer lifetime craftsmanship guarantees.
Are your rose gold tweezers just colored, or is it a functional coating?
The rose gold PVD coating is both aesthetic and functional—it prevents rust and adds a non-slip grip.

Shipping & Delivery

Where do you ship from, and how long does delivery take?
We ship globally from Sialkot, Pakistan (home of premium beauty tools!). Delivery times:
- USA/UK: 7–14 days
- EU/Middle East: 10–18 days
- Express shipping (3–5 days) available at checkout.
Do you offer free shipping?
Yes! Free standard shipping on orders over $50.

Returns & Warranty

What if my tweezers/scissors arrive misaligned or defective?
We offer a 30-day return policy and lifetime alignment guarantee. Email us at support@biteinstruments.com with photos/video, and we'll replace them ASAP—no hassle.
Can I sterilize your tools?
Absolutely! All our tools are autoclave-safe (up to 300°F) and alcohol-friendly.

Bulk & Custom Orders

Do you offer discounts for salons/wholesale buyers?
Yes! Email wholesale@biteinstruments.com for:
- 50+ unit discounts (up to 40% OFF)
- Custom branding (laser engraving, OEM packaging)
What's the MOQ for custom logos?
100 units for laser engraving.

Care & Maintenance

How do I keep my tweezers/scissors sharp?
- Avoid cutting hair extensions, paper, or fabric
- Wipe blades/tips with 70% alcohol after each use
- Store in the included pouch/case
Can left-handed users buy your tools?
Yes! We offer left-handed shears/tweezers—select the option at checkout.

Payment & Security

What payment methods do you accept?
Credit/debit cards (Visa, Mastercard, Amex), PayPal, and Shopify Pay. All transactions are SSL-encrypted.
Is my data safe?
We comply with GDPR and never share your information.

Still have questions?

We're here to help! Contact our support team: